REBECA MACIAS- WILSON

203 494 9755 • rmaciaswilson@gmail.com

linkedin.com/in/rebecamaciaswilson

EDUCATION

Syracuse University, School of Information Studies, Syracuse, NY June 2024

Master of Science | Library and Information Studies

Relevant Coursework: Reference & Info Literary Services | Library Planning, Marketing, & Assessment |

Public Library as an Institution | Library Leadership & Management | Collection Development & Access |

Youth Services in Library Info Centers

Southern Connecticut University, College of Arts and Sciences, New Haven, CT May 2010

Bachelor of Science | General Studies

Concentrations: Business Administration, Psychology, History

Relevant Coursework: Industrial & Organizational Psychology

EXPERIENCE

Library Assistant, West Haven Public Library, West Haven, CT October 2022 - Present

• Assist multiple patrons ranging from children, teens, and adults with diverse backgrounds and abilities

• Utilize Sierra at service desk to find and check out materials, explain library services, and answer questions to patrons in a friendly manner

• Collaborate with a team of two to prioritize daily departmental tasks to ensure an equitable balance between library needs and patrons

• Instruct patrons of differing proficiency levels to use digital technologies on PCs and mobile devices with empathy in order to boost confidence using technological skills

• Research and answered patrons’ ready reference questions in various subject matters to resolve their questions promptly and efficiently

• Diffuse patron complaints in a calm manner to find a satisfactory solution for patron and library

Medical Billing/Admin, Peaklongevity LLC, North Haven, CT October 2019 - October 2022

• Managed practice's transition to a new management software system (Therapynotes)

• Trained 6 staff members on relevant features to create an efficient workflow for the practice

• Analyzed and resolved claim denials utilizing Microsoft Excel to ensure a higher percentage of patient claims were paid for by insurance companies, contributing to higher practice revenue

SKILLS

Language: Native Spanish speaker

Software: MS Excel, MS Word, MS PowerPoint, Google Docs, Google Sheets, Google Slides, Canva

Library Systems: Sierra

PROFESSIONAL ORGANIZATIONS

American Library Association

Connecticut Library Association

Reforma Northeast Chapter